Welcome to Wenzhou Fanwen Electric Technology Co., Ltd. Official website-Specializing in the production of various transformers, voltage stabilizer, voltage regulator, transformer, frequency converter

AFTER-SALE SERVICE

Service tenet: fast, decisive, accurate, thoughtful, and thorough;
Service objective: To achieve customer satisfaction through high-quality service;
Service efficiency: If the equipment malfunctions during or outside the warranty period, the supplier will notify the maintenance personnel to resolve the product malfunction within 24 hours;
Service principle: During the warranty period, the supplier will provide free repair and replacement of parts damaged due to quality reasons. For parts damaged outside the warranty period, the provided parts will only be charged at cost. For equipment damage caused by human factors on the part of the purchaser, the supplier's repair or provided parts will be calculated at cost price.
Based on the business philosophy of equal quality over price, equal price over quality, and equal quality over price over service, we are willing to provide your company with comprehensive and high-quality services.
We welcome your company's procurement principles of comparing quality, price, and service in the same industry before sales.
Strictly ensuring delivery deadlines during sales is our unwavering commitment, and we are able to deliver reliable products to designated locations on time according to your company's requirements, resolutely avoiding losses to customers due to extended delivery times.
In after-sales service, we provide tracking services and unconditionally return or exchange products that have been damaged during transportation or packaging, or have quality issues discovered during use, in order to make our company's products more competitive in the market.

 

Reliable product service

  • Provide technical support to customers; accept, coordinate, and handle customer complaints, and solve customer difficult problems.

  • So that every customer can get satisfactory service and maintain a good relationship of trust with the company, we emphasize the pertinence and effectiveness of customer service.

  • The acceptance system has been implemented, that is, responsible for every call and every problem of the customer, so as to enhance mutual affection and deepen understanding.

  • If you have any comments or suggestions on our services, you are welcome to communicate with us at any time, and we will do our best to serve you wholeheartedly.

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